COVID-19 : Customer Update

In light of the current situation with COVID-19, we would like to inform our customers that we are open as usual for business however, things will be done a little differently. 

General Deliveries:

As a business, we are taking all necessary precautions to ensure the safety of our workers whilst still maintaining business operations. For the foreseeable future, we are asking our drivers to keep interactions with all customers to an absolute minimum. All deliveries will be done on a Contactless basis and any orders that are usually paid cash to the driver should now be paid over the phone as we are not accepting any cash at present. 

If You Are Self Isolating:

We can directly deliver fuel to your outside tank whilst you stay inside. if you have a lock on the tank make sure this is left open prior to delivery.

Delivery Times:

We have recently received an influx in orders due to the virus however, you can rest assured that we are trying our very best to get everyone's orders out to them as soon as possible.

Opening Times:

Due to current circumstances we will no longer be operating on a Saturday. Business open times are as follows:

Mon - 8am - 5pm Sat - Closed

Tue - 8am - 5pm Sun - Closed

Wed - 8am - 5pm

Thur - 8am - 5pm

Fri - 8am - 5pm

UKIFDA (UK & Ireland Fuel Distributors Association) have released a statement in regards to COVID-19 reminding customers not to worry or panic-buy when it comes to ordering your heating oil:

The situation may change over the next few weeks and we will keep you updated with any further changes.

Thanks For Your Understanding

-

Grays Fuels Team