UKIFDA’s Cold Weather Priority scheme ensures that the vulnerable and elderly are prioritised during severe weather conditions. If you or a member of your household is aged 75+ then you are eligible to register for free to receive priority deliveries.
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Ordering Your Winter Fuel Early
As temperatures drop and summer nights are drawing in, winter is slowly creeping upon us. We encourage all of our customers to order their winter heating oil early. Not only do you experience quicker delivery times, but prices are also more likely to be lower when there is less demand. Ordering early also helps relieve pressure on our fleet of drivers during the busiest time of the year. Read below the ways in which buying your heating oil early this winter may benefit you.
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COVID-19 : Customer Update
In light of the current situation with COVID-19, we would like to inform our customers that we are open as usual for business however, things will be done a little differently.
General Deliveries:
As a business, we are taking all necessary precautions to ensure the safety of our workers whilst still maintaining business operations. For the foreseeable future, we are asking our drivers to keep interactions with all customers to an absolute minimum. All deliveries will be done on a Contactless basis and any orders that are usually paid cash to the driver should now be paid over the phone as we are not accepting any cash at present.
If You Are Self Isolating:
We can directly deliver fuel to your outside tank whilst you stay inside. if you have a lock on the tank make sure this is left open prior to delivery.
Delivery Times:
We have recently received an influx in orders due to the virus however, you can rest assured that we are trying our very best to get everyone's orders out to them as soon as possible.
Opening Times:
Due to current circumstances we will no longer be operating on a Saturday. Business open times are as follows:
Mon - 8am - 5pm Sat - Closed
Tue - 8am - 5pm Sun - Closed
Wed - 8am - 5pm
Thur - 8am - 5pm
Fri - 8am - 5pm
UKIFDA (UK & Ireland Fuel Distributors Association) have released a statement in regards to COVID-19 reminding customers not to worry or panic-buy when it comes to ordering your heating oil:
The situation may change over the next few weeks and we will keep you updated with any further changes.
Thanks For Your Understanding
-
Grays Fuels Team